We digitize services to optimize their delivery and increase perceived quality.
We digitize services to optimize their delivery and increase perceived quality.
In a business model where the relationship between the organization and the customer has become an integral part of the "product", the service becomes the engine and support of the business itself. The end customer service, but also the internal service (IT, AFC, Facility Management, HR etc.), which supports the distribution of value to the end customer.
Companies, however, have difficulty measuring the services starting from the processes necessary to deliver them: this is because more business functions are involved, each with its systems and its processes, and to have a single output - the service - you have to relate them, often with complicated work-around. The result affects the timing of delivery and the quality of service, penalized by expectations not up to par and without any room for improvement.
We improve the delivery of internal and external services by centralizing them in a single digital platform, so as to easily connect the different processes and have an overview to optimize them. We also increase end-user satisfaction with a single point of demand and faster, higher-quality service delivery.
In a business model where the relationship between the organization and the customer has become an integral part of the "product", the service becomes the engine and support of the business itself. The end customer service, but also the internal service (IT, AFC, Facility Management, HR etc.), which supports the distribution of value to the end customer.
We improve the delivery of internal and external services by centralizing them in a single digital platform, so as to easily connect the different processes and have an overview to optimize them. We also increase end-user satisfaction with a single point of demand and faster, higher-quality service delivery.
The user has to deal with different interlocutors to obtain a single service. This penalizes its satisfaction and in the case of internal users also its productivity.
You can’t track and measure the combination of processes as a whole (the service) and identify critical improvement factors because their management is unstructured.
If employees have to waste time getting the services they need for their work or organizing to distribute them to the end customer we have wasted man-hours and slower time-to-market.
Long waiting times and services that do not live up to expectations impact the perception that the customer and the employee have of the company, with the risk that they turn elsewhere.
To improve the provision of internal and external services, WEGG follows the following strategy:
Creating an orthogonal map of processes and services
Typically companies are led to think of themselves as an internal organization that triggers processes that produce business services useful to the end customer.
In reality, the service value chain is much more complex: each department consumes services produced by other departments or external suppliers to produce services that will be consumed by other departments or by the end customer. We take this complexity into account and create an orthogonal map of processes and services. A process, in fact, can collaborate to the creation of more services and a service can require the activation of more processes. The first step is to identify this chain of relationships.
Review of value chain processes
Once we have mapped the processes and related procedures necessary to complete them, we study the most effective way to integrate them in order to produce the service. Listen to the people concerned and their goals, we review the flows when they do not lead directly to the purpose, identifying the activities without any added value
We bring revised processes into a digital platform, structuring them according to Service Management best practices. We bring discipline, formalized methodology and automation to the way IT and non IT departments deliver services to internal and external customers.
We simplify access to applicants with a single point of contact, from which they can conveniently select the necessary service, and facilitate the processing of requests with structured and automated processes, as well as visible and measurable from a unified service perspective.
We take care of the entire process of digitalization of services: we design the technology taking into account the needs of users, develop it and guide the adoption in the company. With our expertise in IT and Enterprise Service Management, we define the best policies and service level indicators for managing and supporting services throughout their lifecycle.
To improve the provision of internal and external services, WEGG follows the following strategy:
Creating an orthogonal map of processes and services
Typically companies are led to think of themselves as an internal organization that triggers processes that produce business services useful to the end customer.
In reality, the service value chain is much more complex: each department consumes services produced by other departments or external suppliers to produce services that will be consumed by other departments or by the end customer. We take this complexity into account and create an orthogonal map of processes and services. A process, in fact, can collaborate to the creation of more services and a service can require the activation of more processes. The first step is to identify this chain of relationships.
Review of value chain processes
Once we have mapped the processes and related procedures necessary to complete them, we study the most effective way to integrate them in order to produce the service. Listen to the people concerned and their goals, we review the flows when they do not lead directly to the purpose, identifying the activities without any added value
We bring revised processes into a digital platform, structuring them according to Service Management best practices. We bring discipline, formalized methodology and automation to the way IT and non IT departments deliver services to internal and external customers.
We simplify access to applicants with a single point of contact, from which they can conveniently select the necessary service, and facilitate the processing of requests with structured and automated processes, as well as visible and measurable from a unified service perspective.
We take care of the entire process of digitalization of services: we design the technology taking into account the needs of users, develop it and guide the adoption in the company. With our expertise in IT and Enterprise Service Management, we define the best policies and service level indicators for managing and supporting services throughout their lifecycle.
We make it easy for people to activate processes and services.
We improve the satisfaction of internal and external users.
We increase the productivity of people involved in service delivery.
We apply certified Service Management approaches.
We make it easy for people to activate processes and services.
We improve the satisfaction of internal and external users.
We increase the productivity of people involved in service delivery.
We allow 24/7 accessibility and autonomy in requesting services.
We apply certified Service Management approaches.
Would you like to improve the delivery of internal and external services in your company?
Would you like to improve the delivery of internal and external services in your company?
OUR OFFICES
OUR OFFICES
PADUA
Via Arnaldo Fusinato 42, 35137
MILAN
Viale Enrico Forlanini 23, 20134
ROME
Viale Giorgio Ribotta 11, 00144
Copyright © 2022 WEGG S.r.l. • P.I 03447430285 • C.F. 02371140233 • REA 311023
Certified company ISO 9001:2015
