We transform processes and functions into digital services
to increase their efficiency and accessibility.
We transform processes and functions into digital services
to increase their efficiency and accessibility.
Recognizing the new digital work environment demanded by the emergence of the past two years, many companies are looking at process digitization as a permanent solution.
If the goal is to release people from offices and physical facilities and create an environment within which information is at the center of the system, the introduction of digital technologies may not be enough.
Processes must be completely rethought in order to be optimized. Otherwise, inefficiencies will increase. If we limit ourselves, for example, to dematerialize them, we could still use "physical" requests or approvals: hidden costs would rise, adding to those of technological investment.
We shorten distances with employees and customers by making business functions (IT, HR, AFC, Customer Service, Risk&Compliance, Facility Management, etc.) accessible via digital services. We don’t just bring their processes to a digital platform, we redesign them to make them more efficient, measurable and upgradeable.
We allow access free of time limits, space and tools used and increase productivity, freeing the time of the people involved, who find themselves following agile, dedicated and automated paths to quickly achieve their goals.
Recognizing the new digital work environment demanded by the emergence of the past two years, many companies are looking at process digitization as a permanent solution.
If the goal is to release people from offices and physical facilities and create an environment within which information is at the center of the system, the introduction of digital technologies may not be enough.
Processes must be completely rethought in order to be optimized. Otherwise, inefficiencies will increase. If we limit ourselves, for example, to dematerialize them, we could still use "physical" requests or approvals: hidden costs would rise, adding to those of technological investment.
We shorten distances with employees and customers by making business functions (IT, HR, AFC, Customer Service, Risk&Compliance, Facility Management, etc.) accessible via digital services. We don’t just bring their processes to a digital platform, we redesign them to make them more efficient, measurable and upgradeable.
We allow access free of time limits, space and tools used and increase productivity, freeing the time of the people involved, who find themselves following agile, dedicated and automated paths to quickly achieve their goals.
It is not just a question of incorporating new technologies, but also of making a thorough review of the way we work. Otherwise you risk making investments without an adequate cost/benefit ratio.
People find themselves dealing with new tools imposed from above. They have to make additional efforts and do not understand the reasons for doing so.
The lack of structuring of processes and their results does not allow to measure them in a unique way. And consequently to identify the room for improvement.
Without a process analysis it is difficult to identify the manual and repetitive actions that can be eliminated through automation, thus freeing up human, financial and material resources.
It is not just a question of incorporating new technologies, but also of making a thorough review of the way we work. Otherwise you risk making investments without an adequate cost/benefit ratio.
People find themselves dealing with new tools imposed from above. They have to make additional efforts and do not understand the reasons for doing so.
The lack of structuring of processes and their results does not allow to measure them in a unique way. And consequently to identify the room for improvement.
Without a process analysis it is difficult to identify the manual and repetitive actions that can be eliminated through automation, thus freeing up human, financial and material resources.
To digitize business processes and functions, WEGG adopts the following strategy:
The first step to digitize business function processes is to analyze the intrinsic relationship between required processes, functions, and outputs. The processes, in fact, can be intra-functional, that is, included in the development of a single function or inter-functional, or subjected to the delivery and control of certain responsibilities of the organization.
The provision of services for a single function may require the activation of multiple processes (including other business functions) or require a single process to manage the provision of multiple services. We create a map of relationships, even at the level of business systems and tools.
In our analysis we include the people involved, to understand their role within business processes. Then the users of the service - internal users and customers - and the back-office figures, who are responsible for providing the service. Through interviews and direct observation, we understand their needs and measure the effort they have to make to achieve their goals. How many and which steps are required? How many of them are low value-added and could be assigned to automatisms? How do take-over, management and approval workflows affect delivery times?
Simplifying is the essence of digitization: we make a match between processes and needs, reviewing the first over the second so that the people involved have to make the least effort.
We create a digital platform from which the user - through a single interface - can select what he needs and collaborate easily with colleagues, automatically triggering the processes and relationships necessary to produce it. We are certified professionals in Service Management, so we have experience in structuring processes for efficiency, effectiveness and quality.
We make sure that business systems are integrated with the revised processes and that they can interact automatically to speed up the completion of tasks and the delivery of services.
Change is driven in the company, with the application of Change Management best practices and the constant involvement of people. We share the benefits that digitalization can bring to their daily lives with moments of sharing and training.
The design of the software follows the UX principles, in order to facilitate navigation and create informative and eye-catching videos to encourage use. In this way we make business functions accessible 24/7 and from any device, facilitate collaboration between those who have to manage tasks and simplify the request for services by end users with a single access point.
To effectively digitize business processes and functions, WEGG adopts the following strategy:
The first step to digitize business function processes is to analyze the intrinsic relationship between required processes, functions, and outputs. The processes, in fact, can be intra-functional, that is, included in the development of a single function or inter-functional, or subjected to the delivery and control of certain responsibilities of the organization.
The provision of services for a single function may require the activation of multiple processes (including other business functions) or require a single process to manage the provision of multiple services. We create a map of relationships, even at the level of business systems and tools.
In our analysis we include the people involved, to understand their role within business processes. Then the users of the service - internal users and customers - and the back-office figures, who are responsible for providing the service. Through interviews and direct observation, we understand their needs and measure the effort they have to make to achieve their goals. How many and which steps are required? How many of them are low value-added and could be assigned to automatisms? How do take-over, management and approval workflows affect delivery times?
Simplifying is the essence of digitization: we make a match between processes and needs, reviewing the first over the second so that the people involved have to make the least effort.
We create a digital platform from which the user - through a single interface - can select what he needs and collaborate easily with colleagues, automatically triggering the processes and relationships necessary to produce it. We are certified professionals in Service Management, so we have experience in structuring processes for efficiency, effectiveness and quality.
We make sure that business systems are integrated with the revised processes and that they can interact automatically to speed up the completion of tasks and the delivery of services.
Change is driven in the company, with the application of Change Management best practices and the constant involvement of people. We share the benefits that digitalization can bring to their daily lives with moments of sharing and training.
The design of the software follows the UX principles, in order to facilitate navigation and create informative and eye-catching videos to encourage use. In this way we make business functions accessible 24/7 and from any device, facilitate collaboration between those who have to manage tasks and simplify the request for services by end users with a single access point.
We provide visibility into process consistency and progress.
We optimize the time and effort dedicated to the use of technologies.
We give people access to digital services anytime, anywhere.
We transform business functions into measurable and upgradable services.
We optimize the time management of back-office staff.
We provide visibility into process consistency and progress.
We optimize the time and effort dedicated to the use of technologies.
We make sure that people can enjoy digital services at any time and from any place
We transform business functions into services that can be monitored, measured and improved
Would you like to digitize business processes and functions?
Would you like to digitize business processes and functions?
OUR OFFICES
OUR OFFICES
PADUA
Via Arnaldo Fusinato 42, 35137
MILAN
Viale Enrico Forlanini 23, 20134
ROME
Viale Giorgio Ribotta 11, 00144
Copyright © 2022 WEGG S.r.l. • P.I 03447430285 • C.F. 02371140233 • REA 311023
Certified company ISO 9001:2015
