We free People from unnecessary activities, guiding them straight to their goals.
We free People from unnecessary activities,
guiding them straight to their goals.
Behind the business processes there are people who collaborate with each other to meet the demands of other people. But part of their time is lost in repetitive activities and complicated witness passages between functions and systems.
This has a profound impact on the business: the dispersion of operational flows and the multiplication of stakeholders and functions involved makes it difficult to have an overview.
Behind the business processes there are people who collaborate with each other to meet the demands of other people. But part of their time is lost in repetitive activities and complicated witness passages between functions and systems.
This has a profound impact on the business: the dispersion of operational flows and the multiplication of stakeholders and functions involved makes it difficult to have an overview.
On one hand, companies fail to be efficient because they struggle to identify bottlenecks and measure individual processes in relation to the final result.
On one hand, companies fail to be efficient because they struggle to identify bottlenecks and measure individual processes in relation to the final result.
On the other hand, they cannot guarantee the end-user satisfaction due to bouncing between functions, long wait times, and services that do not live up to expectations.
On the other hand, they cannot guarantee the end-user satisfaction due to bouncing between functions, long wait times, and services that do not live up to expectations.
This is where we step in with our Digital Service Experience services: we design digital solutions that enable People to complete tasks and requests in the easiest and most efficient way, so they can focus only on the things that really matter.
Digital Transformation can have a big impact on People, creating barriers to adoption.
We adopt a structured approach to change at every stage of our project, guiding people to fully exploit the benefits of digitalization.
Digital Transformation can have a big impact on People, creating barriers to adoption.
We adopt a structured approach to change at every stage of our project, guiding people to fully exploit the benefits of digitalization.
We start from People's needs to define their optimal path. The one that leads directly to their goals, without unnecessary and time-consuming turns.
The inclusion of AI and automation, in addition to facilitating the life of People, guarantees a higher level of quality and a 24/7 availability of services.
People perceive the benefit of technologies built for their benefit. This reduces resistance to change and creates fertile ground for innovation.
Bringing processes to digital platforms allows you to measure their performance in relation to the final result and information can be obtained to make better decisions.
We start from People's needs to define their optimal path. The one that leads directly to their goals, without unnecessary and time-consuming turns.
The inclusion of AI and automation, in addition to facilitating the life of People, guarantees a higher level of quality and a 24/7 availability of services.
People perceive the benefit of technologies built for their benefit. This reduces resistance to change and creates fertile ground for innovation.
Bringing processes to digital platforms allows you to measure their performance in relation to the final result and information can be obtained to make better decisions.
According to McKinsey and PwC, 70% of digital transformation projects fail because one variable is not taken into account: the complexity of business ecosystems and the People in them. There is no single path to digitization, but rather common needs declined in a unique way for each company.
We improve the digital experience of users accessing business services.
We make it easier for users to request services by providing them with a single point of access and guided paths that lead them most efficiently and quickly to their goals. By reducing their efforts, it is easier to overcome resistance to change and increase their digital skills.
We use Artificial Intelligence to improve the timeliness and quality of services delivered.
We digitize service delivery by introducing elements of Artificial Intelligence (chatbots, RPA, machine learning) into operational and support flows, so as to reduce personnel management costs on the one hand and to deliver timely services that exceed user expectations on the other.
We manage in a structured way the requests of internal and external users with a single access point that can automatically connect processes of different functions. The user sees only the result, which is provided promptly. You can better redeploy your resources and improve services with quality and efficiency indicators.
We generate data to support strategic decisions.
We design process and service management systems that generate data by design and organize them into unique and easily readable structures. You can get real-time reports on the status of assets, business assets and resources, monitor the evolution of strategies and identify trends and inefficiencies at a glance.
We dematerialize, automate and robotize business processes.
We optimize the time of the People involved by automating manual and repetitive tasks. We enable you to reduce management costs and human errors, as well as deploy resources on more relevant activities, measuring benefits even for the end user, who benefits from better quality services in a faster time.
We set up unique measurement systems for business processes.
We centralize processes in digital platforms to measure the progress of activities, identify inefficiencies and ensure compliance of data entered into designed flows. We allow you to know the effort of each individual task, check the impact on the business and the end user.
According to McKinsey and PwC, 70% of digital transformation projects fail because one variable is not taken into account: the complexity of business ecosystems and the People in them. There is no single path to digitization, but rather common needs declined in a unique way for each company.
We improve the digital experience of users accessing business services.
We make it easier for users to request services by providing them with a single point of access and guided paths that lead them most efficiently and quickly to their goals. By reducing their efforts, it is easier to overcome resistance to change and increase their digital skills.
We use Artificial Intelligence to improve the timeliness and quality of services delivered.
We digitize service delivery by introducing elements of Artificial Intelligence (chatbots, RPA, machine learning) into operational and support flows, so as to reduce personnel management costs on the one hand and to deliver timely services that exceed user expectations on the other.
We manage in a structured way the requests of internal and external users with a single access point that can automatically connect processes of different functions. The user sees only the result, which is provided promptly. You can better redeploy your resources and improve services with quality and efficiency indicators.
We generate data to support strategic decisions.
We design process and service management systems that generate data by design and organize them into unique and easily readable structures. You can get real-time reports on the status of assets, business assets and resources, monitor the evolution of strategies and identify trends and inefficiencies at a glance.
We dematerialize, automate and robotize business processes.
We optimize the time of the People involved by automating manual and repetitive tasks. We enable you to reduce management costs and human errors, as well as deploy resources on more relevant activities, measuring benefits even for the end user, who benefits from better quality services in a faster time.
We set up unique measurement systems for business processes.
We centralize processes in digital platforms to measure the progress of activities, identify inefficiencies and ensure compliance of data entered into designed flows. We allow you to know the effort of each individual task, check the impact on the business and the end user.
OUR OFFICES
OUR OFFICES
PADUA
Via Arnaldo Fusinato 42, 35137
MILAN
Viale Enrico Forlanini 23, 20134
ROME
Viale Giorgio Ribotta 11, 00144
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